Returns & Cancellation Policy
Cancellation - Purchased Goods
The UK Distance Selling Regulations advise that you have 7 days to cancel your order contract with us and we will issue a full refund. The 7 working days starts from the day after you receive your order. We will need written confirmation that you wish to cancel your order, which can be done via our Contact Us form.
If you have already received your order, you will need to return all items in the order unused and in their original condition and packaging. If we do not receive the cancelled order back we may arrange to have it collected at your cost.
Returns - Purchased Items
This returns policy sets out how Fucking Machine Fun processes and accepts returns. Returns are only accepted with a returns authorisation number which is available from us by e-mail.
Due to the obvious health and hygiene implications with adult goods. For goods to be returned if they are not broken then the following terms have to be met:
- The goods must be unused.
- The goods must be in their original condition & packaging.
- Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
- The goods must be received back within 14 days from the day you received your order.
Returned goods will carry a 10% restocking fee, postage and packaging charges are non refundable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Cancellation Policy Rental Bookings
Cancellations or deferral of a rental booking is possible up to three working days before the delivery date.
Cancellations are subject to a £20 administration fee.
Cancellations after this period will mean that the machine may be already in transit. It may still possible to cancel a booking by refusing its delivery and letting us know. If the machine is already in transit then we will then refund your booking fee less £60. This covers the £20 administration fee together with the £40 return courier fee as that has already been booked and paid in advance by us.
A booking deferal to a later date is possible up to three working before the start date of your booking and this does not incurr any fees.
Returns - Rental Machines
This returns policy sets out how Fucking Machine Fun processes and accepts rental machine returns. The machine will be collected by courier from the address that it was dleivered to on the date set out in your booking.
If you prefer we can arrange for you to be able to drop off the machine at you local courier depot - contact us for details.
Machines that are returned late will result in an invoice being raised for the extra days rental.
Late returns have a knock on affect with other bookings and cause considerable problems. If you expect to have a problem with a return then getting in touch with us early can often mean that we can make an alternative arrangement for you.
Fucking Machine Fun may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04/05/18.